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Need help? Answers to common questions:


Please note: If you don't find an answer to your question in the information below, please contact us at 1-800-876-1822 (U.S. toll-free) or 1-603-253-8731 (International) on Monday through Saturday from 8:30 a.m. to 9 p.m. Eastern Time. Or you can reach us by e-mail at customerservice@creativecraftsgroup.com

How do I return an item?
If you still have the packing slip from your order, then please fill out the back portion of the slip. If you do not have the packing slip, then be sure to write down your name, billing address, item(s) you're returning, and, if applicable, the item(s) you would like to order in exchange. Be sure to include this with your return, and mail it to Creative Crafts Group, c/o KQ Quilting, PO Box 1618, Center Harbor, NH 03226, ATTN: Customer Service. You do not need any kind of return authorization from us prior to sending back your item(s). You may return any item you have purchased from us within 30 days of receipt for refund or exchange.

What are your shipping charges?
Our shipping charges are based on the value of the merchandise being purchased. For orders being shipped within the United States, the standard shipping charges are as follows:

Purchases up to $15.00 $2.99
from 15.01 to 25.00   4.99
25.01 to 50.00   5.99
50.01 to 100.00   7.99
100.01 to 200.00   8.99
over 200.00   14.99

  •  Canadian Shipments:     The amount shown above plus $9.00
  •  Foreign Shipments:     The amount shown above plus $15.00
  •  UPS Next Day Air®:     The amount shown above plus $20.00
  • UPS 2nd Day Air:® (2 business days): add $12.00
  • UPS Ground:® (3-5 business days): add $6.00

How will my package be shipped?
Our standard method of shipment is US Mail with normal delivery time being 7–10 business days. For shipments to Canada, we ship US Mail with normal delivery time being 10–14 business days. For all foreign shipments, we ship by Airmail with normal delivery time being 1–4 weeks.

What if I want to receive my order faster than normal delivery time?
We offer UPS Expedited Delivery. You may choose this option from our Web site as long as your shipping address is not to a Post Office Box. UPS Ground is a 3–5 day delivery service and is an additional $6.00, UPS 2 Day delivery is an additional $12.00, and UPS Next Day is an additional $20.00. Please note that expedited delivery is for in-stock items only. Your order must be placed by 1 p.m. (Eastern Time) Monday through Friday and shipped within the contiguous 48 states. Unfortunately, expedited delivery is not available for all items, or for delivery to rural routes, postal boxes or general delivery addresses. Please call Customer Service at 1-800-876-1822 for availability.

How do I check the status of my order?

To check the status of your order, please call our Customer Service team at 1-800-876-1822 (U.S. toll-free) or 1-603-253-8731 (International)

What happens if an item in my order is on backorder?
If you preorder any product along with any regular in-stock item, the products in stock and available at the time of your order will be shipped immediately. You will be charged only for product and shipping on in-stock items. When the backordered product arrives, it ships immediately and the remaining balance will be charged on your card.

If an item in my order is on backorder, will I be charged again for shipping?
NO. You are charged the total amount of postage and handling when the first portion of your order is shipped. All backorders will be sent when they are available with no additional postage and handling.

When is my credit card charged?
Your credit card will not be charged until your order is sent.

How will my store purchase appear on my credit card statement?
Your transaction will be listed on your credit card statement at “Creative Crafts Group”.

What if something in my order is damaged or missing?
Delivery is guaranteed. If your order gets to you in poor condition, or not at all, it’s not your problem, it’s ours. Please contact us by e-mail at customerservice@creativecraftsgroup.com or by phone at 800-876-1822.  Let us know what the problem is and we’ll take care of it!

Why did I not receive an e-mailed confirmation of my order?
Within ten minutes from the time you submit your order you should receive an e-mailed order confirmation. These e-mails are sent directly from our bulk e-mail server and may be filtered automatically as Spam or junk mail, depending on your e-mail settings. To avoid this happening, please add cbf@keepsakequilting.com to your address book. If you did not receive your e-mail confirmation and would like us to resend it for you, please contact us at 1-800-876-1822 (U.S. toll-free), 1-603-253-8731 (International) or via email at customerservice@creativecraftsgroup.com. 

What if I forget my password?
Click here, or use the "Forget Your Password?" link on any page where a login is requested. For security reasons, we cannot retrieve your password and send it to you. However, we can reset the password and send you the new one. After you successfully login, you can change the new password to something memorable by going to "My Account" and clicking "Change Password."

How can I change my e-mail address or my password?
You may change your e-mail address or password right from the Web site at any time.  Simply log in and go under “My Account.” and choose Update Account. From there you may change your e-mail address and your password.

How do I create a wishlist?
First, you must either login to your QuiltandSewShop.com account, or create set up a new store account by going here. Once you successfully create the account and login, you'll see a link on the Account Information page called "Wishlist." Click the link and follow the prompts to set up your #store_name# wishlist.

How do I add an item to my wishlist? You must be logged into your account to use the wishlist feature (see above). After you login, as you browse the store, you'll notice a link reading "add to wishlist" next to or below the "add to cart" button. Simply click "add to wishlist" to save the item to your wishlist.

How do I share my wishlist with others?
Login to your QuiltandSewShop.com account, and click the Wishlist link on the Account Information (or, if you're already logged in, first the My Account link at the very top of the page, then click Wishlist).

If you have at least one item saved in your wishlist, you will see a button with red printing reading "Email Wishlist to Friends." Click the button, which takes you to a form where you can add the email addresses of friends and family. They will receive an email from our store notifying them of your wishlist, along with a link that takes them directly to your wishlist.

What is a Web Seminar?
Click here to learn more about Quilt and Sew Shop Web Seminars.

Who Do I Contact for a Magazine Subscription related question?"
If you have questions regarding your subscription, the Subscriber Services team is available to assist 8:00 a.m. to 5:00 p.m. Eastern Standard Time (GMT-5) Monday-Friday. Or go online 24/7 to:

  • Renew your subscription
  • Order a new subscription
  • Order a gift subscription
  • Make a payment
  • Change your address
  • Check your account status
  • Request a replacement issue
  • Communicate with Subscriber Services

McCall's Quilting Subscriber Services
P.O. Box 420235
Palm Coast, FL  32142-0235
800-944-0736 (US)
386-597-4387 (Int’l)
Email mccallsquilting@emailcustomerservice.com
Online https://www.mccallsquilting.com/subscriberservices

Quilter's Home Subscriber Services
P.O. Box 420235
Palm Coast, FL  32142-0235
866-429-0133 (US)
386-597-4387 (Int’l)
Email quiltershome@emailcustomerservice.com
Online https://www.quiltershomemag.com/subscriberservices

Quilters Newsletter Subscriber Services
P.O. Box 420235
Palm Coast, FL  32142-0235
800-477-6089 (US)
386-597-4387 (Int’l)
Email quiltersnewsletter@emailcustomerservice.com
Online https://www.quiltersnewsletter.com/subscriberservices

Quiltmaker Subscriber Services
P.O. Box 420235
Palm Coast, FL  32142-0235
800-388-7023 (US)
386-597-4387 (Int’l)
Email quiltmaker@emailcustomerservice.com
Online https://www.quiltmaker.com/subscriberservices

Quick Quilts Subscriber Services
P.O. Box 420235
Palm Coast, FL  32142-0235
800-829-0426 (US)
386-597-4387 (Int’l)
Email quickquilts@emailcustomerservice.com
Online https://www.quickquilts.com/subscriberservices

Creative Machine Embroidery Subscriber Services
P.O. Box 420235
Palm Coast, FL  32142-0235
800-677-5212 (US)
386-597-4387 (Int’l)
Email creativemachineembroidery@emailcustomerservice.com
Online https://www.cmemag.com/subscriberservices

Sew News Subscriber Services
P.O. Box 420235
Palm Coast, FL  32142-0235
800-289-6397 (US)
386-597-4387 (Int’l)
Email sewnews@emailcustomerservice.com
Online https://www.sewnews.com/subscriberservices

1. Quiltmaker's 100 Blocks Vol. 1 Digital Issue
2. Quiltmaker 2010 Digital Compilation
3. Stairway To Cat Heaven Pattern
Save up to 50% on Magazines for Quilters
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